If you have any questions about this Policy, or would like to exercise your rights, you can contact us on 03302 23 25 27.

 

Our Price Match Guarantee

• At Pinnaclear, we are committed to providing our customers with the best possible value for our ear wax removal services. We understand that you may find comparable services offered elsewhere, which is why we offer a Price Match Guarantee.

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How it Works:

• If you locate a lower price for the identical earwax removal service for both ears from a local competitor within a 5-mile radius of the clinic you are booked into, simply provide us with proof of the lower price, and we will match it.

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Eligibility Criteria:

• The competitor must be a registered limited company with companies house, a reputable provider of hearing care services and must have been in business for at least six years.

• The competitor's offer must be for the identical earwax removal service for both ears in clinic and does not include home visits.

• The competitors offer must include the same methods and equipment used and be performed on a medical bed.

• The competitor's offer must be available to the general public and not restricted to members-only, discounted or loyalty programs.

• The lower price must be current, valid, and verifiable at the time of the price match request.

• Our Price Match Guarantee does not apply to limited-time promotions, clearance sales, or bundled offers.

• The competitor performing the procedure must be an audiologist and not a hearing aid dispenser, hearcare assistant or other health professional.

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How to Claim:

To request a price match, please contact our customer service team at hello@pinnaclear.co.uk or 03302 23 25 27.

 

When submitting you claim, please provide the following:

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• Competitor's name and website address

• Companies House registration number

• Proof of Competitors' price and URL to the lower priced service.

• Name and registration number of the practitioner providing the service

 

We will assess your request and verify the competitor's offer. Once confirmed, we will adjust your price accordingly.

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Our Commitment to You:

At Pinnaclear, we strive to deliver exceptional service at highly competitive prices. Our Price Match Guarantee ensures that you can book confidently, knowing that you're getting the best value for your earwax removal needs, for both ears.​

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Disclaimer:

Pinnaclear reserves the right to change or discontinue the Price Match Guarantee program at any time without prior notice. We also reserve the right to decline a price match claim if it does not meet the eligibility requirements outlined above.

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Data Retention Policy

• When you leave a comment, the comment and its metadata are stored indefinitely. This allows us to automatically recognise and approve any future comments instead of holding them in a moderation queue.

• For users that register on our website (if applicable), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except for changing their username). Website administrators can also see and edit that information. For more details on how we handle personal data, please download the attached document.

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Your Data Rights

• If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold, except for data we are required to retain for administrative, legal, or security reasons.